The insurance sector is affected by the Microsoft crash.
The Microsoft crash that impacted different companies around the world and, specifically in Spain, caused serious delays at airports, also had consequences on some insurance companies that began to apologize to their clients last Friday.
Generali fue la primera en hacer pública una declaración a través de la plataforma social X, en la cual explicó que debido a este colapso global «puede ser que en estos momentos no podamos brindar nuestro servicio con la calidad habitual».
Por su parte, Liberty también reaccionó rápidamente y poco después de que se declarara el incidente ya estaba advirtiendo a sus clientes de que posiblemente «no podremos ofrecer nuestro servicio con la calidad habitual» y confiaban en «restablecer el servicio lo antes posible».
According to Incibe, the problem occurred due to an update of a cybersecurity component (antivirus sensor) of the company CrowdStrike, which generated problems in its interaction with Microsoft platforms. This update caused technical problems for Microsoft customers, where an update of the component was performed. The problem was reflected in theappearance of a blue system lock screen and prevented its correct operation. This failure is known as Blue Screen of Death (BSOD).
Incibe noted that CrowdStrike took measures to mitigate and recover the affected systems and clients, managing to restore several of these systems. At the same time, they are working on a new update to replace the one that generated problems and thus avoid affecting new services.
The importance of cybersecurity insurance in this situation is crucial. These insurances are designed to protect companies from damages and financial losses resulting from cyber incidents. In this case, having cybersecurity insurance could help affected companies cover the costs associated with service interruption, data recovery and system restoration. In addition, it provides technical and legal support that is vital to manage the consequences of these attacks, thus minimizing the negative impact on operations and customer relations.
There is no room for compensation.
Por otro lado, los usuarios de líneas aéreas que experimentaron retrasos en sus vuelos no tendrán derecho a indemnizaciones debido a que se trata de un incidente extraordinario. Según explicó el abogado de ARAG, Javier Sanguino, «no tienen derecho a presentar reclamaciones ni recibir compensaciones económicas porque el incidente es extraordinario y escapa al control de la aerolínea». Sin embargo, en caso de un gran retraso, el pasajero tiene derecho a recibir asistencia, comida y bebida, acceso a comunicación, alojamiento y transporte hacia y desde el lugar del alojamiento.
Source: Galilea Group
